Frequently asked questions

 

How can I purchase supplements?

Supplements can be bought in several different ways. For our customers' convenience, you may order by phone, over the internet at our website, or in person at the Hoffman Center.

How are the products shipped?

Products from the Hoffman Center are shipped by United Parcel Service. We offer ground and next day air service only. Unfortunately we do not ship internationally.

What do you charge for shipping?

Shipping charges are based on the weight and zip code to which the package is going, according to the fee schedule determined by UPS. The fee for overnight shipping exceeds the cost of ground shipping. For those ordering via the website, there is a flat fee for shipping.

Are the prices for supplements at the Hoffman Center competitive?

Dr. Hoffman personally researches and chooses all the products sold in the supplement store. While we try to be as competitive as possible with our prices, we stand by the quality of the products chosen to be carried here at the Hoffman Center.

Do you offer a discount on supplements?

Yes. We offer a membership discount club. The fee is $24.99 for one year starting the day you sign up. The membership includes 10% off all supplement and book purchases. Once you become a member, your discount is applied to any method of purchase. You may sign up for membership anytime.

I am not a member, but my relative is. Can the membership be applied to my order?

Yes. You may receive the 10% discount; however the order must be placed in the membership holders' name.

Does The Hoffman Center have a return policy?

We gladly accept returns of unopened products within 30 days of purchase for a full refund.

How can I return unopened merchandise?

Unopened merchandise should be mailed back to The Hoffman Center. Please include your name, address, and date of purchase. Please specify how you wish to be reimbursed, either by a refund to your credit card or credit left on your Hoffman Center account.

Do you keep credit card numbers on file?

Although we understand it would be more convenient for our customers, The Hoffman Center does not wish to be responsible for the security of your credit card account.

When I order supplements, what kind of personal information is required of me?

In order to completely process your supplement order, the following information is necessary: your name, current address, daytime telephone number, method of payment, the products you wish to order, and in what quantity. Without the above information, there may be a delay in processing your order. Please note that as of April 1, 2009 we will no longer accepting Amex as a payment method.

How do I store my supplements so they maintain optimal freshness?

All products do not need to be refrigerated. It is recommended that the products that do not require refrigeration be stored at room temperature. Products such as ones that contain live cultures and essential fatty acids should be refrigerated. When in doubt, please read the label.

Why do some products have expiration dates, while others do not?

According to Food and Drug Administration guidelines, supplements are not required by law to have an expiration date. It is up to the discretion of the manufacturer as to whether their product will be labeled with an expiration date.

Can supplements interact with medication that I am taking?

Questions regarding supplement and medication interactions should always be discussed with your healthcare professional.

I heard something that Dr. Hoffman discussed on the radio. How can I find out more information about the product he mentioned?

Without the specific name of the product Dr. Hoffman mentioned on the radio, it may be more difficult for the supplement department to assist you. If you tell us, for instance, that the supplement was suggested to aid in cholesterol control we may be able to list policosanol, Niacin-Time and guggulipids and that might prompt your memory as to which one was discussed on the program.

Can you make any recommendations as to what product is good for my specific condition?

While we here in the supplement department would like to assist you in any way possible, we cannot make any supplement recommendations. However, if you go to the product listings at the Online store, the descriptions of the supplements may help you decide which ones may be appropriate for you needs.

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