Our policies.


Supplements can be bought in several different ways. For our customers' convenience, you may order by phone, over the Internet at our website, or in person at the Hoffman Center.

Internet: www.drhoffman.com
In person: 776 Sixth Avenue, Suite 4B,New York, NY 10001


Products from the Hoffman Center are shipped by United Parcel Service. We offer ground and next day air service only. Unfortunately we do not ship internationally.

Shipping charges are based on the weight and zip code to which the package is going, according to the fee schedule determined by UPS. The fee for overnight shipping exceeds the cost of ground shipping. For those ordering via the website, there is a flat fee for shipping.

Competitive pricing

Dr. Hoffman personally researches and chooses all the products sold in the supplement store. While we try to be as competitive as possible with our prices, we stand by the quality of the products carried by the Hoffman Center.

Returning merchandise

We gladly accept returns of unopened products for a full refund within 30 days of your purchase.

Unopened merchandise should be mailed back to the Hoffman Center. Please include your name, address, and date of purchase. Please specify how you wish to be reimbursed, either by a refund to your credit card or credit left on your Hoffman Center account.

Ordering supplements

In order to completely process your supplement order, the following information is necessary: your name, current address, daytime telephone number, method of payment, the products you wish to order, and in what quantity. Without the above information, there may be a delay in processing your order. Unfortunately we cannot keep your credit card number on file.

Obtaining information about something that Dr. Hoffman discussed on the radio

Without the specific name of the product Dr. Hoffman mentioned on the radio, it may be more difficult for the supplement department to assist you. If you tell us, for instance, that the supplement was suggested to aid in cholesterol control we may be able to list policosanol, Niacin-Time and guggulipids and that might prompt your memory as to which one was discussed on the program.

Making recommendations as to what product is good for specific conditions

While we would like to assist you in any way possible, we cannot make any supplement recommendations. However, if you go to the product listings at the Online store, the descriptions of the supplements may help you decide which ones may be appropriate for you needs.

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